Return Policy

At MEIRUNWIG.COM, operated by Meirun Trading Co., LTD., your satisfaction is our priority. Due to the personal and hygienic nature of wigs, hair extensions, and hairpieces, we enforce strict sanitary and inspection guidelines. Please review our Return and Refund Policy below prior to making a purchase.

1. Return Window

We offer a 30-day return window. You have 30 days from the date your package was marked as delivered by the carrier to request a return. Requests received after this period cannot be accepted.

2. Return Eligibility & Hygiene Standards

To protect the health and safety of our customers and maintain strict hygiene standards, returned items must comply with all of the following conditions:

  • Unopened & Unaltered: The wig or hairpiece must remain in its original, brand-new condition—unworn, unbrushed, unwashed, and unstyled.
  • Lace Uncut & Intact: For all lace wigs and closures, the lace must be completely intact and uncut. Any item with trimmed, bleached, customized, or altered lace is strictly ineligible for return.
  • Original Packaging: All original tags, labels, hairnets, branded boxes, and complimentary gifts must be included and undamaged.
  • No Odors or Stains: Items must be completely free of perfume, smoke, hair products, styling glue, bleaching chemicals, makeup, or skin oils.

Notice on Hygiene Inspection: Every returned piece undergoes rigorous inspection upon arrival. Any item showing signs of wear, cut lace, residue, or styling will be rejected and sent back at the customer’s expense.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Custom-made, personalized, or specially styled wigs.
  • Items purchased as “Final Sale,” “Clearance,” or on special promotional closeout.
  • Opened hair care liquids, glues, adhesives, removers, or styling tools.
  • Gift cards.

4. How to Initiate a Return

To ensure efficient processing, please follow these steps:

  1. Request Authorization: Email our customer care team at meiruntradingllc@gmail.com with the subject line “Return Request – Order #[Your Order Number]”.
  2. Provide Details: Include your full name, order number, a brief explanation of the reason for return, and clear photos showing the item and its uncut lace/original packaging.
  3. Receive Return Instructions: If your request meets eligibility criteria, we will provide a Return Merchandise Authorization (RMA) number and the designated return shipping address.
  4. Ship the Package: Pack the item securely in its original packaging. We strongly recommend using a trackable shipping service, as we cannot be held responsible for packages lost or damaged in transit.

Please do not return packages to the manufacturer or the original shipping address without prior authorization.

5. Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If you received the wrong item, a factory defect, or a transit-damaged product, notify us within 48 hours of delivery with photos. We will cover the return shipping costs or arrange a replacement at no extra charge.
  • Customer Preference / Change of Mind: For returns due to personal preference, color mismatch, or change of mind, the customer is responsible for the actual return shipping costs.

6. Refunds & Inspection Process

  • Inspection: Once your return package is delivered to our facility, please allow 3–5 business days for our quality assurance team to inspect the item.
  • Approval & Processing: If approved, a refund will be processed immediately to your original method of payment.
  • Posting Time: Depending on your financial institution, it typically takes 5–10 business days for the credit to appear on your bank or credit card statement.
  • Deductions: Original shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

The fastest way to ensure you get the style or shade you desire is to follow the standard return process for your original purchase. Once your return is accepted, place a new order directly on MEIRUNWIG.COM.

8. Contact Us

For any questions, return inquiries, or order support, please reach out to us:

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